North America 2-year limit parts warranty

At British Fires we pride ourselves on quality and performance so much so that each British Fires product is applicable for a 2 year limited parts warranty when purchased from an authorised dealer. The warranty will automatically start from the date the product was purchased and no registration is required. 

The serial number can be found behind the front facing glass, on the left side, underneath the top panel. 







This limited warranty applies to your newly purchased British Fires product. This limited warranty applies to the original purchaser of the product only and is not transferable.

Terms and Conditions
Products covered by this limited warranty have been tested and inspected prior to shipment. Subject to the provisions of this warranty, British Fires warrants such products to be free from defects in material and workmanship for a period of two years from the date of the first purchase.
British Fires is not responsible for the labour costs to remove defective parts or reinstall repaired or replacement parts. The limited 2 years warranty period for products also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.
Any part that is provided under the warranty to repair any defect will continue to be covered under the existing warranty which commenced from the original purchase date. For avoidance of doubt, the guarantee period will not be extended even if we repair or replace a component.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What British Fires and its dealers and service agents are also not responsible for:
In no event will British Fires or its Directors, Officers, or Agents, be liable to the purchaser or any third party. Whether in contract, in tort, or on any other basis, for any indirect, special, punitive, exemplar, consequential, or incidental loss, cost, or damage arising out of or in connection with the sale, maintenance, use or inability to use the product, even if British Fires or its Directors, Officers, or Agents have been advised of the possibility of such losses, costs or damages, or if such losses, costs, or damages are foreseeable. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the purchaser.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.
Waste electrical appliances should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore, hope that you will understand we must retain the right to amend details and/or specifications without prior notice.
How do I make a claim?

Firstly, report any issues to the retailer who you purchased the fire from. Their expert advice may help resolve any issues you may be experiencing. If you still require to make a claim please forward us the following details to

– Full name, address, contact number and email address
– Name of product
– Name of retailer whom you purchased the fire from
– Description of the fault
– Serial number of the appliance
– Proof of purchase

One of our customer service team will be in contact to resolve the issue


When does my warranty start?

The date you purchased the fire is the date your warranty will commence from.

What is not covered by the warranty?

After the first year, the following items are not covered by the warranty:
– Glass
– Fuel bed items (logs, crystals, slate)

Do i need to register my product for its warranty?

Registration is not required and the warranty will commence automatically from the initial purchase date