British Fires Support

At British Fires we pride ourselves on quality and performance so much so that each British Fires product is applicable for a 3 year guarantee when purchased from an authorised dealer.*

*terms and conditions apply

Find out more

Register your fire

Every British Fires appliance includes a 1-year manufacturer’s warranty as standard. Register your appliance to extend this to 3 years at no extra cost. For added peace of mind, a 5-year extended warranty is also available through your dealer. Full details can be found in our Terms & Conditions.

Report a fault

If you experience an issue with your British Fire, our Service Team is here to help. Simply report the fault and our experienced specialists will work quickly to diagnose and resolve the issue. We’ll guide you through the process and get your fire back to performing at its best as soon as possible.

Report your fault

Install options

Installation is totally up to you. We have designed the New Forest fire so that all scenarios are covered whether you choose to install it 3 sided or front facing, the benefits are all the same.

If you would like more advice on this or to discuss your fire install project please get in touch

Thank you for reaching out to us. We’ve received your enquiry and a member of our team will review it shortly.

You can expect to hear back from us within 24–48 hours.

If your enquiry is urgent, please don’t hesitate to call us directly on 0808 1699911.

We appreciate you getting in touch and look forward to assisting you.

Common questions

Where can I buy a British Fire?

You can only buy the New Forest electric fire from your nearest stockist. Find your nearest premier dealer on our where to buy page.

Are the logs supplied with the fire?

Everything is supplied with the fire for you to create all fuel bed layout.

What is the guarantee with this fire?

All British Fires products are applicable to a 3 year guarantee which registration is required after purchase in our guarantee section on our website.

Where can I buy spare parts for my fire?

Please contact your closest retailer who can provide assistance with this.

Where does the heat come from?

The heater has been carefully designed into the top of the fire and stretches right the way across in a sleek and discreet style.

What is the best way to install the fire?

Installation is totally up to you. We have designed the New Forest fire so that all scenarios are covered whether you choose to install it 3 sided or front facing, the benefits are all the same.

Can parts be changed in the fire easily?

All parts can be accessed through the front of the fire so you never have to disrupt your installation should you need to change something on the fire.