British Fires Guarantee

Products covered by this limited warranty have been tested and inspected prior to shipment. Subject to the provisions of this warranty, British Fires warrants such products to be free from defects in material and workmanship for a period of 2-years from the date of the first purchase.

British Fires is not responsible for the labor costs to remove defective parts or reinstalling repaired or replacement parts.

The limited 2-year warranty period for products also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.

Any part that is provided under the warranty to repair any defect will continue to be covered under the existing warranty which commenced from the original purchase date. For avoidance of doubt, the guarantee period will not be extended even if we repair or replace a component.

What this limited warranty does not cover This limited warranty does not apply to products that have been repaired (except by its authorized service representatives) or otherwise altered.

This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.

What British Fires and its dealers and service agents are also not responsible for: In no event will British Fires or its Directors, Officers, or Agents, be liable to the purchaser or any third party. Whether in contract, in tort, or on any other basis, for any indirect, special, punitive, exemplar, consequential, or incidental loss, cost, or damage arising out of or in connection with the sale, maintenance, use or inability to use the product, even if British Fires or its Directors, Officers, or Agents have been advised of the possibility of such losses, costs or damages, or if such losses, costs, or damages are foreseeable.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the purchaser.

How State and Provincial law apply This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty

United States: Empire Comfort Systems

To make a claim under this warranty, please have your receipt on hand and contact your installing dealer. Provide the dealer with the model, serial number, and purchase verification.

The installing dealer is responsible for providing service and will contact the factory to initiate any warranted part replacements.

Empire will supply replacement parts available at the factory. Shipping expenses are not covered.

If, after contacting your Empire dealer, service received is not satisfactory, contact: Consumer Relations Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an email to info@empirecomfort.com with “Consumer Relations” in the subject line.

The date you purchased the fire is the date your guarantee will commence from.

Registration is not required. Proof of purchase will need to be provided upon any claim so keep this for future records.

Your product serial number will be located in the following places:

New Forest 650SQ – The serial number is located behind the front facing glass, on the top right hand side of the unit.

Knightwood – The serial number is located behind the front facing glass, on the top left hand side underneath the heat assembly housing.

Ashlett, New Forest 870, 1200, 1600, 1900, 2400 – The serial number can be found behind the front facing glass, on the left side, underneath the top panel.

Hinton, Bramshaw, Ashurst – The data label including the serial number is located on the rear of the appliance.