Register a Fault
All British Fires models come with a warranty which covers the products for any failure to parts which can all be resolved. If you are experiencing an issue with your fire, whether it is in warranty or not, we can help get your fire back to good working order for you to start enjoying again. Complete the form below and provide us with your details and we will come back to you with a plan of action to get your issue resolved.
Thank you for reaching out to us. We’ve received your enquiry and a member of our team will review it shortly.
You can expect to hear back from us within 24–48 hours.
If your enquiry is urgent, please don’t hesitate to call us directly on 0808 1699911.
We appreciate you getting in touch and look forward to assisting you.
Help identifying your fire
The serial number is located on your fire either inside the glass on the top left side, or, on the inside panels.
Look for a label with the product details.
Stoves will be on the back of the appliance.